If you signed up with an email and password (not Google or Apple), tap 'Forgot password?' on the login screen and enter your account email. You’ll receive a reset link by email—be sure to check your junk folder just in case.
You can update your profile picture directly in the app under Profile. To change the name on your account, please email us at support@bluemosaicapp.com and include the email you used to sign up.
In-app purchases are available for streak freezes and the Pearl Falls, Rolling Hills, and Dream Lake regions. All other features of the app are free to use.
When you first log into the app, you’ll be asked if you want to receive push notifications. You can change your preference anytime in your phone’s notification settings.
You can delete your account at any time by going to the app’s Settings and selecting ‘Delete Account.’ This will remove your personal details and assign your data to an anonymous account. For more information, see our Privacy Policy.
We partner with a print-on-demand provider with global fulfillment centers. Your order is printed and shipped from the facility closest to you, ensuring efficient delivery and reducing waste.
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at support@bluemosaicapp.com.
We’re sorry to hear your item arrived damaged. Please email us at support@bluemosaicapp.com within one week, including photos of the damage, your order number, and any relevant details. We’ll do our best to resolve it for you quickly.
We don’t offer returns or exchanges, as each item is made to order. However, we stand by the quality of our products. If there’s an issue with your order, please contact us at support@bluemosaicapp.com with your order number and a description of the problem—we’re here to help.
We only offer refunds for items that arrive damaged or incorrect. If that’s the case, please email us at support@bluemosaicapp.com with photos, and we’ll make it right.
If your order is lost in transit, please contact us within 30 days of the estimated delivery date. We will investigate the issue and, if confirmed, we will either resend the item at no additional cost or provide a full refund.
We don’t offer exchanges at this time, so be sure to check the sizing chart in each product description before ordering. In the rare case that your item is mislabeled, please contact us at support@bluemosaicapp.com within a week of receiving it. Include your order number and a photo of the item, and we’ll send a replacement or issue a refund.
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